Tasks/Responsibilities:
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of YLS Bakery and Cafe. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so the team can respond as necessary to create a synergistic environment during each shift.
- Assists with new hires' training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to the Store Manager on new hires’ performance during shift.
- Contributes to a positive team environment by recognizing alarms or changes in team morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discovers and responds to customer needs by finding accommodations.
- Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Assigns daily and weekly tasks during their assigned shift and manages the team’s breaks.
- Keeps team members accountable for time management and encouraging/guiding them with more efficient ways to complete tasks.
- Follows YLS Bakery’s operational policies and procedures, including those for cash handling (tips) and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures the shift team follows proper cash management practices.
- Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the Store Manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
- Motivate others to perform well under pressure.
Required Qualifications:
- Experience in food service/customer service industry preferably with supervisor/leadership experience (minimum 1 year)
- Proficient Communication Skills
- Must be 18+
- Punctual and Reliable
- Reliable transportation to and from work
- Flexibility of schedule
- Willingness to cover shifts
Desired Qualifications:
- Great interpersonal skills
- Must be able to multitask and work in high energy/quick pace environment
- Looking for long-term commitment